Privacy Policy

Achieva ("we," "us," "our," "the platform") is an educational technology service built for parents and schools in Bangladesh to support their children's academic preparation. It includes the website at achievabd.com and the Android app listed on Google Play as "AchievaBD". This policy explains what information we collect through our website and Android app, how we use it, and the choices you have. Accounts are created on our website; the Android app is used to sign in to an existing account.

1. Who Operates Achieva

Achieva is an early-stage educational technology platform. As we grow, we intend to formalize our company structure, and this policy will be updated accordingly.

Email: labbellcorp@proton.me
Local contact: 01353053521 (call or WhatsApp)

2. Information We Collect

Account information (parent/guardian)

• Name, email address (optional), and phone number (used as your login identifier, required)
• Password (stored hashed, never in plain text)

Child profile information

• Child's name, class/grade, medium (Bangla Version, English Version, or English Medium) and, for school-linked students, school and roll number

Academic and usage data

• Exam attempts, answers, scores, and chapter-wise performance, used to power the progress tracking and analytics shown to you
• Attendance records for school-linked students
• Support ticket contents, if you contact us for help

Payment records

• Subscription type, amount, payment method (bKash/Nagad/Bank/Cash), transaction ID, and payment date, submitted by you so we can verify a subscription
• We do not collect or store card numbers, bank credentials, or mobile wallet PINs. Payments are made directly through bKash, Nagad, or your bank, and you only share a transaction reference with us for manual verification.

Device information

• Basic technical data needed to operate the app (for example, that a request came from the Android app)
• We do not use any advertising ID, analytics SDK, or tracking library in the Android app.

3. Permissions Used by the Android App

The Achieva Android app requests only one permission: Internet access, required to communicate with our servers. The app does not request camera, location, storage, contacts, or any other sensitive device permission.

4. How We Use Your Information

We use the information above only to:

• Create and manage your account and your children's profiles
• Deliver exam content, record attempts, and generate performance analytics
• Verify subscription payments and manage subscription status
• Respond to support requests
• Maintain the security and integrity of the platform (for example, preventing exam-related abuse)

We do not use your data for advertising, and we do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Third-Party Services

The Android app uses the following third-party libraries strictly to operate core functionality:

• Retrofit / OkHttp, to communicate with our servers (all traffic is encrypted; unencrypted connections are not permitted)

We do not integrate any advertising network, third-party analytics platform, or data broker in the app.

Hosting: Our website, servers, and databases are hosted on Amazon Web Services (AWS), which stores and processes data on our behalf solely to provide hosting. We do not use it, or anyone else, to share your data for advertising.

SMS: If SMS notifications are enabled for your child's school, we use a Bangladeshi SMS gateway provider to deliver messages such as exam results, attendance alerts, and payment confirmations to the parent's phone number. The provider receives only the phone number and the message content, and processes them on our behalf solely to deliver the message.

6. Children's Privacy

Achieva is used by parents and guardians to manage their children's academic accounts. Child profile information (name, class, exam results) is entered and controlled by the parent/guardian account holder, not created directly by a child through a separate account. We do not knowingly collect personal information directly from a child without a parent or guardian's involvement.

If you are a parent or guardian and believe your child has provided us information outside of this intended flow, contact us at labbellcorp@proton.me and we will address it promptly.

7. Data Retention and Deletion

You can permanently delete a child's profile from your account dashboard, unless it is your only child profile or the child has an active, verified subscription. This immediately and permanently removes that child's profile, exam attempts, subscription records, and other records linked to that child (such as payment records, attendance, and school marks).

You can also permanently delete your entire account from your profile page, which removes:

• Your account (name, email, phone, password)
• Every child profile linked to your account
• All exam attempts, chapter progress records, and subscriptions
• All support tickets you have submitted
• Payment records linked to your account (subscription type, amount, payment method, transaction ID, and date)
• Attendance records and school marks linked to your children

How to delete your account: log in at achievabd.com, open Profile, scroll to the Danger Zone section and expand it, enter your password, and press "Permanently Delete My Account". You will be asked to confirm twice. In the Android app, the Profile tab has a Delete Account row that explains these steps and opens this page in your phone's browser.

Account deletion requires password confirmation and cannot be undone. Deletion through the dashboard is not available while a child has an active, verified subscription. In that case, please wait for the subscription to expire, or contact us at labbellcorp@proton.me and we will help you with your deletion request. We may ask you to confirm your identity before acting on an emailed request.

Payment records linked to your account are deleted along with it. Copies of deleted data may remain in our backups until those backups are replaced or deleted.

8. Data Security

• All traffic between the app or website and our servers is encrypted (HTTPS). Unencrypted connections are not permitted.
• Passwords are stored using industry-standard hashing, never in plain text.
• Access to personal data is limited to authorized personnel who need it to operate the platform (for example, moderators verifying a payment).

9. School-Linked Accounts

If your child is registered through a partner school, that school can view your child's name, class, roll number, attendance, exam attempts, and scores, as well as the parent's name and phone number. Schools use this information to track student performance by class and subject and to support students, parents, and teachers on one platform. Schools may also use the parent's phone number to send exam results and attendance updates by SMS. This is a core feature of school-linked accounts, and this information is shared with the school for these purposes only.

A school can see only the children linked to that school. If a child is unlinked from a school, that school no longer sees the child's information. School-linked registration is done in person with an Achieva representative.

10. Your Rights

You have the right to:

• Access the personal information we hold about your account and your children
• Correct inaccurate information through your profile settings
• Delete your child's profile or your entire account, as described in Section 7
• Contact us with any privacy question or concern

11. Changes to This Policy

We may update this policy as Achieva grows, including once we complete formal company registration. We will update the effective date above when changes are made. Continued use of Achieva after a change means you accept the updated policy.

12. Contact Us

Questions about this policy or your data:
Email: labbellcorp@proton.me
Phone / WhatsApp: 01353053521